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Free delivery in Nagpur on orders over ₹599Made fresh in small batches — never mass-producedDelivered to your door in 1–2 days

Terms & Conditions

Last updated: 9 August 2026

These terms apply when you buy from thegoodwala.in, operated by Goodwala. Placing an order means you accept them.

We are a registered food business — FSSAI No. 21526056002441 — delivering within Nagpur, Maharashtra.

Ordering

  • An order is confirmed once payment is received, not when it is placed. Until then nothing is reserved.
  • We may decline or cancel an order — with a full refund — if an item is out of stock, the address is outside our delivery area, or we have reason to believe the order is not genuine.
  • The site caps each item at 20 packs per order. For anything larger, message us and we will quote you directly.

Prices and payment

  • All prices are in Indian Rupees and inclusive of applicable taxes.
  • Delivery is free on orders of ₹599 and above. Below that a flat ₹59 applies, shown in your cart before you pay.
  • The amount charged is always recalculated on our own server from our own price list at the moment you check out. What your browser shows is a preview of that calculation, never the source of it.
  • Payment is taken online, in advance. We do not offer cash on delivery. Payments are processed by Razorpay; we never receive your card, UPI or bank details.
  • We may change prices at any time. A change never affects an order that has already been paid for.

Delivery

We deliver only within Nagpur city, PIN codes 440001–440037. Orders outside that range are rejected at checkout rather than accepted and then cancelled. Full details are on the shipping page.

Food, allergens and storage

We are a registered food business, FSSAI No. 21526056002441. Ingredients and allergens are listed on every product page and printed on every pack.

Several of our products contain tree nuts (cashew, almond, pistachio) and milk in the form of ghee, and are made in a kitchen that handles both. If you are buying for someone with an allergy, read the allergen line on the product page first, and message us if anything is unclear. We cannot guarantee an absence of cross-contact.

Our products contain no preservatives, so storage instructions matter. Follow the instructions on the pack and on the product page. We are not responsible for products that spoil because they were stored otherwise.

Cancellation and refunds

Covered in full on the refunds and cancellation page, which forms part of these terms.

What we are responsible for

We are responsible for delivering the goods you paid for, in the condition described, within the stated time. If we fail at that, tell us and we will make it right — a replacement or a refund.

Beyond that, our liability for any single order is limited to the amount you paid for it. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited — including your rights under the Consumer Protection Act 2019, which these terms do not affect.

Using this site

The text, photographs, logo and design on this site belong to us. Do not copy them for commercial use. Do not attempt to interfere with the site, place fraudulent orders, or use it in any way that breaks the law.

Governing law

These terms are governed by the laws of India, and the courts at Nagpur, Maharashtra have jurisdiction.

Complaints

If something has gone wrong, reach us on our contact page. Complaints are acknowledged within 48 hours and resolved within one month of receipt.